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KMID : 0389420200280030160
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Korean Journal of Stress Research
2020 Volume.28 No. 3 p.160 ~ p.166
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Emotional Labor and its Related Factors in Nurses in the Outpatient Department
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Ma Eun-Jeong
Han Kuem-Sun
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Abstract
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Background: This study was designed to identify the degree of emotional labor of nurses in the outpatient department and the factors which affect it (job autonomy, social support, self-esteem, emotional intelligence, affective well-being, and perceived emotion requirement).
Methods: The participants included 236 nurses working in outpatient clinics. This study used a scale on emotional labor and its related factors (job autonomy, social support, self-esteem, emotional intelligence, affective well-being, and perceived emotion requirement).
Results: Emotional labor was positively correlated with perceived emotional requirement and was negatively correlated with job autonomy and self-esteem. The result of multiple regression analysis conducted to identify related factors of emotional labor showed that self-esteem and perceived emotional requirement were significantly related to and explained 30.9% of emotional labor.
Conclusions: Nursing managers and hospital administrators must minimize the emotional labor experienced by outpatient nurses and the negative effects of its related factors, and maximize positive effects through educational training programs.
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KEYWORD
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Occupational stress, Social support, Emotional intelligence
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